Introduction of the notion
Equivalent term: Organizational
Illustration of the pragmatic aspect (General guide, page 6):
- Examples: Actor, partner, organizational rules, User profiles, “Submit a claim”, “Order a product”
- Principal categories of representation: Actors, Use Cases, Process
- Comments: The practices and organization rules are isolated. They can be changed more easily.
The Enterprise System introduces an important facet in the management of the strategy: the organization or pragmatic aspect. This aspect assembles the style of management, the management and operational structure in organizational entities, the processes and procedures, organizational rules and the resulting profiles or types of actor.
The representations developed on this aspect enable us to analyze or stipulate the processes which traverse the Enterprise System and, therefore, to improve them. Strategic directions such as the increase in productivity or the customer orientation, but also a desire for openness and a substantial part of the questions relating to corporate governance, can be found in this aspect. The requirements for traceability and for taking responsibility are also found within this aspect.
Separating this aspect from the other aspects of the Enterprise System increases the freedom of intervention on the organization and authorizes more frequent adjustments, in reaction to changes in the environment, to developments in the enterprise, in work habits, etc.
- On the one hand, the semantic repository provides a stable base for establishing organizational reflection. As a result, work on processes and structures is simplified.
- On the other hand, the organizational choices being clearly identified, they can be concentrated in the IT approach. Care should be taken not sprinkle them across the whole system, this would have a blocking or slowing-down effect on possible changes in the enterprise.
Pragmatic modeling can be split into two distinct approaches, using different procedures:
- The requirements analysis is done through the “Use View” and adopts the functional approach of use cases. This view is, quite often, local in scope.
- The global view of the business and the circulation of information require another representation: the “Organization View”, made up of processes.
The organizational choices affect both views
Regroups the different choices as to how business is done: the actors, the responsibilities, the actions on objects, the processes and the work situations